We are very serious about being available to assist our customers, when they need help. However unlike other sites we do not promise 24/7/365 support. We only promise what we can deliver. We try our very best to respond to every support request within 24 business hours. We are currently available 10am to 5pm EST (-5 GMT New York Time) Monday - Saturday. We have a fully staffed support department that will assist you with your concerns.
